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All of our products are non-refundable but if you have received a product that is defective, you are entitled to a refund, which can be arranged by sending an email to firstname.lastname@example.org Please note we do not currently provide a free delivery on returns policy. If you wish to return items to us you must pay for delivery.
If you are not in when the courier attempts to deliver, they will try a second time. If you are not in a second time, your order will be returned to our warehouse - you will have to pay for a redelivery charge of £6.95.
We aim to deliver within 5 working days however please allow up to 10 working days during busy periods.